Information
and Referral Certification Preparation Training
Whether you are striving to be a certified I&R associate,
or just need to revisit standards to help you to continue
to refer appropriate community resources, this class will
take you there. Review standards for quality assessments,
the advocacy process, how to determine what referral best
suits a callers needs. Complete this training in preparation
to take the Certification examination. Full day session.
Information and Referral Intensive
2-Day Training
This 2-day intensive addresses all aspects of Information
and Referral from assessment to research to resources. Explore
the components of a professional Information and Referral
program and engage in discussions about the issues facing
us in our work today. Designed for I&R professionals who
need re-certification or for those who are entering the professional
Information and Referral arena. Two full day sessions.
Intro to Community Resources and
Services Workshop
Looking for resources in the Bay Area but don't know where
to start? HELPLINK's Intro to Community Resources and Services
is your answer. Our experienced Information and Referral Resource
management team has been in the field for over 25 years. Learn
how to evaluate and use resource guides, websites, and phone
services in or around the Bay Area. Guaranteed to improve
the effectiveness of your referral. 1/2 day session.
Customer Service, A-Z Workshop
This workshop covers everything from effective phone etiquette,
to skilled assessment and referral, to managing difficult
customers. Come prepared with your own experiences and explore,
as a group, techniques to help you empower your caller and
yourself. It's perfect for the accidental receptionist turned
case-manager, the new or long time I&R professional, or
anyone involved in a customer service program. 1/2 Day session.
For information about customized in-house training opportunities,
registering or for a list of dates and county locations, contact
Betty Creary, 415-808-7379, bcreary@uwba.org |
